1. Eligibility for Returns
We want you to be completely satisfied with your furniture purchase. You may return eligible items within 7 days of delivery.
- Item must be unused and in original packaging
- Product and packaging must be undamaged
- All accessories and documentation included
- Not applicable to customized or made-to-order furniture
2. Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized furniture
- Sale or clearance items
- Perishable items or those with expiry dates
- Damaged by improper handling during customer unboxing
- Furniture showing signs of use or assembly
3. Return Process
- Contact our support team within 48 hours of delivery via email (caromstudios@gmail.com) or phone (+91 9205100855)
- Provide order number, product details, and photos of the issue/packaging
- Receive return authorization and shipping instructions
- Pack item securely in original packaging
- Ship back using our provided label (prepaid for eligible returns)
4. Refunds & Credits
Once we receive and inspect your return (2-5 business days):
- Full refund to original payment method (5-10 business days)
- Store credit issued immediately
- Refund excludes original shipping charges
- Customer responsible for return shipping unless defective
5. Damaged or Defective Items
For damaged/defective items upon delivery:
- Inspect immediately upon receipt and report within 24 hours
- Provide clear photos of damage and packaging
- Free replacement or full refund (your choice)
- No return shipping charges
6. Large Furniture Returns
Due to size and logistics:
- Return pickup arranged at scheduled time
- Customer must ensure access for pickup crew
- Restocking fee may apply (5-15% for standard items)
7. International Returns
Customer responsible for all shipping costs and customs duties.
8. Warranty vs Returns
Returns are separate from our manufacturing warranty. Warranty covers defects after 7-day return window.
9. Contact Support
Questions? Contact us anytime:
- Email: caromstudios@gmail.com
- Phone: +91 9205100855 | 9205191155
- Hours: Mon-Sat, 10AM-7PM IST