1. Shipping & Delivery

We process all furniture orders within 2–5 business days. Delivery timelines vary depending on your location, product availability, and shipping method selected at checkout.

• Metro cities: 3–7 business days
• Non-metro areas: 5–12 business days
• Custom or made-to-order furniture: 10–25 business days

Once shipped, you will receive tracking details via email or SMS. Delays due to logistics partners, weather, or unforeseen circumstances are beyond our control.

2. Returns & Refunds

We accept returns under the following conditions:

• Item is damaged, defective, or incorrect at the time of delivery
• Return request is raised within 48 hours of delivery
• Product is unused and in original packaging

Refunds are processed within 5–10 business days after inspection. Customized or made-to-order furniture is non-returnable unless damaged or defective.

3. Order Cancellation

Orders can be cancelled before they are shipped.

• Full refund if cancelled within 24 hours of placing the order
• No cancellation allowed once the order is dispatched
• Custom furniture orders cannot be cancelled once production begins

4. Payments

We accept secure payments through trusted payment gateways. Available methods include:

• Credit/Debit Cards
• UPI & Net Banking
• Wallets and EMI options (if applicable)

All transactions are encrypted. We do not store your payment details.

5. Warranty

We offer a limited warranty on selected furniture items:

• 6–24 months warranty depending on product category
• Covers manufacturing defects only
• Does not cover wear & tear, misuse, or accidental damage

6. Product Information

We strive to display accurate product descriptions, dimensions, and colors. However:

• Slight variations may occur due to lighting and screen differences
• Handcrafted furniture may have minor natural imperfections

7. User Responsibilities

By using our website, you agree to:

• Provide accurate shipping and contact information
• Use the website for lawful purposes only
• Not misuse or attempt to harm the platform

8. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

9. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting.

10. Contact Us

If you have any questions regarding these Terms & Conditions, please contact our support team at:

• Email: caromstudios@gmail.com
• Phone: +91 9205100855 | +91 9205191155